QUESTIONS & ANSWERS
General info
I would like to buy a Piens MusicPlanet® Gift-Coupon - Is this possible ? What payment-methods can I use in the Piens MusicPlanet® Showrooms ? Can I park my car when visiting Piens MusicPlanet® in Deinze ? How can I buy my instrument with 0% taxes ? My instrument needs repairing ? Can Piens MusicPlanet® help me ? I have send an email or supportticket to Piens MusicPlanet® and still have not received an answer ?New Customer info
How can I subcribe and unsubcribe to the Piens MusicPlanet® Newsletter ? I am are unable to find a certain brand or producttype in the Piens MusicPlanet® database ?Payment info
What payment-methods can I use on the Piens MusicPlanet® Website? Can I buy on credit with the Piens Music-Budget-Plan through the Piens MusicPlanet® website ? What kind of documents do I receive when buying over the Piens MusicPlanet® website ?
Why was my creditcard-payment not accepted ? I would like to receive an invoice when buying at Piens - how do I proceed ?Ordering info
Why are we offering instruments which have not yet been released? I received a internet price-offer which is only valid for buying at the Piens MusicPlanet® website - what is the price in the Piens MusicPlanet® Showrooms ? How do I proceed in ordering a product online through the Piens MusicPlanet® website ? What happens with the shipping-and-handling charges when I place multiple orders ? When can I expect the delivery of my Piens MusicPlanet® internet-order ? What are the Terms of Use and Sale for online-ordering on the Piens MusicPlanet® Website ? Can I cancel my internet-order ? How do I know that my personal information is transferred safely ?Shipping and Delivery info
Insured shipping and shipping and handling fees for ordering at Piens.com What happens if my internet-order was damaged during transport? I would like to get some more information about an online-order I made ? How do I proceed ? I received a shipping-confirmation but still have not received my order ? My instrument I bought through Piens.com needs repairing. How do I proceed? How do I proceed when I received a wrong package?
"Beste Piens-team,
Ik ben vandaag eindelijk eens in jullie showroom geweest en was overdonderend aangenaam verrast "een ware muziektempel".Na mijn aankoop van de fantastische gitaar Epiphone " Valensi" heb ik vandaag een versterker aangeschaft , nl Line 6 spider IV.Ideaal voor een amateur zoals ik.Ik wou u hierbij bedanken voor het warme onthaal en de zeer aangename professionele begeleiding bij mijn aankoop. Hartelijk bedankt, muzikale groetjes van"
Ternat, Belgie
Ternat, Belgie